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We
are here to help you |
Customer support
is one of our top priorities. We have a number of
solutions in place to ensure the most efficient
and high quality support is delivered to our members.
Our customers have access to online tutorials as
well as Members Area where support tickets can be
submitted 24 hours a day.
We handle our support tickets in a timely and professional
manner and ensure all hosting issues are resolved
before closing the tickets. |
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Members
Area Highlights |
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| Technical
support, sales, accounting and
billing |
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Log
in and submit a ticket |
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Your
Members Area allows
you to:
View and modify your
profile
Access your account
information
View and print (PDF)
your bills
View your welcome
message and access
details
Submit support tickets
for sale/technical
issues.
Access
your Members Area
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lKnowledgebase
& Tutorials |
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| Common
questions & answers, tutorials,
and how-to's |
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Help
yourself! |
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Our
online knowledgebase
is a collection of
FAQ's and a number
of useful how-to's'
and it's updated continually.
We also have many
step-by-step Flash
tutorials which show
how to use our control
panels as well as
packages like Dreamweaver.
We encourage you to
check our knowledgebase
regularly. You may
find the answer to
your question without
our help! |
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Connectivity
problems Highlights |
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| What
to do if you cannot point to your
site in your web browser |
If
you experience any connectivity
problems or outages, please follow
these steps in the order presented.
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Check
our Announcement
Page |
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In case of downtimes, we usually make a public announcement. Please check the following page.
Announcements
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Use
web-based utilities |
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Check your domain
name using one of
the following websites
and see if your nameservers
are responding. If
your nameservers are
live and responding
go to the next step,
otherwise try again
after a short while.
This might a brief
outage.
www.checkdns.net
www.dnsreport.com
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Try
surfing other sites |
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Try pointing to other
sites in your browser.
It's entirely possible
your ISP is experiencing
connectivity problems,
in which case the
issue is with your
Internet connection
rather than your site's
connectivity. |
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Ask
a friend to point
to your site |
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Ask a friend (who
preferably uses a
different ISP than
you) to try pointing
to the site. It will
be a good indication
as to whether the
problem is with your
connection or your
ISP. |
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Check
our announcements
page |
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If
there is interruption
in connectivity in
our network, whether
it is unexpected or
scheduled, we will
make an announcement
in our . We will also
keep the information
current with frequent
updates so that you
know what is going
on with your site,
the server and the
network.
Announcements
Page
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